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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping at Olive's Needle Nook! My hope is to create a seamless and enjoyable shopping & shipping experience - Please review our Shipping Policy below:

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1. Processing Time:

  • Orders are typically processed within 1-2 business days after they are placed, excluding weekends and holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Rates and Delivery Estimates:

  • Shipping rates vary depending on the weight of your package and the shipping destination.

  • We offer several shipping options such as standard, expedited, and overnight delivery. Delivery estimates will be provided during checkout based on your selected shipping method.

  • Please note that delivery times are estimates and not guaranteed. Factors such as weather delays, carrier issues, and customs processing may impact the actual delivery time.

3. Shipping Locations:

  • We currently ship to addresses within the United States. For international shipping inquiries or special requests, please reach out before placing your order.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipment confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

5. Undeliverable Packages:

  • In the event that a package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal by the recipient, we will attempt to contact you to arrange for reshipment. Additional shipping charges may apply for reshipment.

6. Shipping Damage or Loss:

  • We take great care in packaging your order to ensure it arrives in perfect condition. However, if your package arrives damaged or is lost in transit, please contact us immediately so we can assist you in filing a claim with the carrier.

7. Order Modifications and Cancellations:

  • Once an order has been placed, modifications or cancellations may not be possible after it has been processed. Please review your order carefully before completing your purchase.

8. Contact Us:

  • If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact the owner at littlefieldahnika@gmail.com.

9. Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be posted on this page, so please review it periodically.​

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By placing an order with us, you agree to the terms outlined in the Shipping Policy.

Thank you for choosing Olive's Needle Nook!

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase from Olive's Needle Nook. If for any reason you are not entirely pleased - Please review our Return & Exchange Policy below:

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1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges within 30 days of the original purchase date.

  • Items must be unused and in the same condition as received.

  • Personalized or customized items may not be eligible for return or exchange unless they arrive damaged or defective.

2. Process for Returns:

  • To initiate a return, please use the Contact Form.

  • Pack the items securely in the original packaging (if possible) and include the order number on the outside of the package.

  • Ship the return package to the address provided by our customer service team.

3. Refunds:

  • Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.

  • If approved, refunds will be processed back to the original method of payment within a few business days. Please note that shipping charges are non-refundable.

4. Exchanges:

  • If you would like to exchange an item for a different size, color, or alternative product, please contact our customer service team to arrange the exchange.

  • Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund or store credit upon return of the original item.

5. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, item arrived damaged).

  • We recommend using a trackable shipping service or purchasing shipping insurance for your return package, as we cannot guarantee receipt of returned items.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with a description and photo of the issue. We will work with you to resolve the problem as quickly as possible, including issuing a replacement or refund.

8. Contact Us:

  • If you have any questions or need assistance with a return or exchange, please don't hesitate to contact the owner at littlefieldahnika@gmail.com

9. Policy Updates:

  • We reserve the right to update our return and exchange policy as needed. Any changes will be posted on this page, so please review it periodically.

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By placing an order with us, you agree to the terms outlined in the Return & Exchange Policy. Thank you for choosing Olive's Needle Nook!

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